1. Information We Collect
We collect various types of information to provide and improve our Service to you.
a. Information You Provide Directly:
- Account Information: When you register for an account, we collect your name, email address, company name, billing address, and phone number.
- Payment Information: If you subscribe to a paid plan, we collect payment details (e.g., credit card information) which are securely processed by our third-party payment processor, [Name of Payment Processor, e.g., Stripe, PayPal]. We do not store full credit card numbers on our servers.
- Inquiry Data: Information you provide when contacting us for support, sales, or other inquiries, including your messages and contact details.
b. Information Collected Through Your Use of the Service:
- Search Query Data: Information you input into the Service to perform skip tracing searches, which may include names, addresses, phone numbers, email addresses, and other identifiers of individuals you are attempting to locate. We do not collect or store the results of your searches unless explicitly saved by you within the Service for your own records.
- Usage Data: Information about how you access and use the Service, such as your IP address, browser type, operating system, pages viewed, features used, time spent on the Service, and referral sources.
- Device Information: Information about the device you use to access the Service, including hardware model, operating system version, unique device identifiers, and mobile network information.
- Log Data: Server logs that automatically record information when you access or use our Service, including your IP address, access dates and times, browser type, and pages you visited.
c. Information from Third Parties (for Service Functionality):
Our Service relies on integrations with various third-party data providers to perform skip tracing. While we access and process data from these providers to fulfill your search requests, we generally do not store the raw data from these third-party sources on an ongoing basis beyond what is necessary to return your search results. Any data returned to you is handled according to the terms of your agreement with us.
2. How We Use Your Information
- To Provide and Maintain the Service: To operate, deliver, and improve the functionality of Alatheon, process your skip tracing requests, and provide you with access to your account and features.
- Customer Support: To respond to your inquiries, provide technical support, and troubleshoot issues.
- Billing and Account Management: To process payments, manage your subscriptions, and send you invoices and account-related notifications.
- Communication: To send you administrative messages, updates, security alerts, and other important information related to the Service. With your consent, we may also send promotional emails about new features, offers, and news.
- Analysis and Improvement: To understand how users interact with our Service, monitor usage patterns, conduct research and analytics, and identify areas for improvement and new features.
- Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other illegal activities, and to protect the security and integrity of our Service.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service.
3. How We Share Your Information
- With Third-Party Data Providers: When you perform a skip tracing search, we transmit relevant identifiers (e.g., name, last known address) to our integrated third-party data providers solely for the purpose of retrieving the requested skip tracing information. We do not share your direct contact information with these providers unless necessary for the service (e.g., if you contact them directly through our platform).
- With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of XCorporation.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Service of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data transmitted to and from our Service is encrypted using SSL/TLS.
- Access Controls: We restrict access to your personal data to employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
- Regular Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
- [Add any other specific security measures, e.g., two-factor authentication, regular backups, penetration testing.]
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide you with the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Information: We retain your account information for as long as your account is active. If you terminate your account, we will delete your personal data within a reasonable timeframe, subject to our User Data Deletion Policy and any legal obligations to retain certain data.
- Usage Data: Usage logs and analytics data are typically retained for [e.g., 12-24 months] for analytical purposes.
- Legal and Financial Records: We retain certain data, such as billing and transaction records, for periods required by tax and accounting laws.
6. Your Choices and Rights
- Access and Rectification: You may access, update, or correct your account information at any time by logging into your account settings.
- Deletion: You can request the deletion of your account and personal data. Please refer to our separate User Data Deletion Policy for details on how to exercise this right.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional communications, such as those about your account, service updates, or our ongoing business relations.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
7. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete such information from our records.
8. Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by XCorporation. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes.